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Kevin Murray

Check out the site ran by Christopher Elliott (http://www.elliott.org/).

He has tips on how to contact support (he recommends e-mail over anything else so there is a paper trail). Look under the "Help" tab.

If you can not get anywhere with the CS people, e-mail him and see what he can do for you. He is good at trying to fix problems (and a lot of the time, can get results).

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